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Terms & Conditions


These terms and conditions apply between you, the User of this Website (including any sub-domains, unless expressly excluded by their own terms and conditions), and Pinro Technologies Ltd, the owner and operator of this Website. Please read these terms and conditions carefully, as they affect your legal rights. Your agreement to comply with and be bound by these terms and conditions is deemed to occur upon your first use of the Website. If you do not agree to be bound by these terms and conditions, you should stop using the Website immediately.

In these terms and conditions, User or Users means any third party that accesses the Website and is not either (i) employed by Pinro Technologies Ltd and acting in the course of their employment or (ii) engaged as a consultant or otherwise providing services to Pinro Technologies Ltd and accessing the Website in connection with the provision of such services.

You must be at least 18 years of age to use this Website. By using the Website and agreeing to these terms and conditions, you represent and warrant that you are at least 18 years of age.

Intellectual property and acceptable use
Prohibited use
Links to other websites
Privacy Policy and Cookies Policy
Availability of the Website and disclaimers
Limitation of liability

How buying items works

  1. The total price for an item on Pinro Marketplace is made up of several components including:
  2. Item price: When you buy’ an item, you’re paying a price for the right to use that item; you’re not actually buying the item itself. What you get includes a license to use that item. Items are subject to specific terms of use, and these terms are the license’ that we set on Pinro Marketplace.
  3. The list price is the price you see on an item page.

Transacting as a buyer

  1. When you purchase an item, you click Purchase’, and a modal payment window will appear to send payment information to Stripe, our payment provider (a payment agent’). You may be required to pay a handling fee charged over the item price.
  2. Currency conversion costs: You are responsible for all currency conversion costs that relate to your Pinro Marketplace. Your financial institution will handle the currency conversion and may charge you additional fees. We don’t have control over the conversion rates or your financial institution’s fees.
  3. Terms of buying: When you make a purchase from the Pinro Marketplace, you do so under the following terms:
  4. You promise to us that you have considered the suitability of your chosen license and that you have chosen appropriately.
  5. You cannot cancel a completed purchase.
  6. We do not promise that a specific item will continue to be available on Pinro Marketplace, so you should download and save the item as soon as you pay for it.
  7. Once you purchase an item, you acquire a non-exclusive license to use the item under the terms set out in the license. Others may also license the same item.
  8. Pinro ownership of the item.
  9. Your relevant details may be provided to Pinro to facilitate the transaction; for example, for invoicing and support.
  10. We have the right to enforce the terms of the license that you have acquired us against you.
  11. What we promise you: We promises you that:
  12. We own or has rights to use the intellectual property rights related to that item, and that item does not infringe upon the intellectual property rights of a third party.
  13. The item is not false, inaccurate, misleading, fraudulent, unlawful or defamatory.
  14. The item does not violate any applicable law or regulation (including those governing export control, consumer protection, unfair competition, criminal law, pornography, anti-discrimination, trade practices, or fair trading).
  15. The item does not contain viruses or other computer codes, files, or programs designed to limit or destroy the functionality of other computer software or hardware.
  16. Taxes:
  17. Prices and fees include transactional taxes like sales tax, VAT, and GST where relevant, except for the following (which will be added as part of the total price buyers see before finalizing a purchase): (a) European Union VAT (if applicable) and (b) any other transactional taxes that we state will be added.
  18. You are responsible for paying all other fees and taxes associated with your use of Pinro Marketplacet wherever levied (including withholding tax, if applicable). We may collect geographical location information to determine your location, which may be used for tax purposes (so please make sure the location information you give us is accurate, for tax residency purposes).
  19. Items with an incorrect price or incorrect information: Despite our best efforts, items may occasionally be listed at an incorrect price or with incorrect information. If this happens, we may cancel or reverse a transaction, even after it is completed and a payment has been processed. If we do this, we’ll promptly arrange for any payment to be credited or refunded to you, and you must not use the item.


  1. Given the nature of downloadable digital items, we do not generally offer a refund or credit on a purchase unless required under UK Consumer Rights Act 2015 or other relevant consumer protection laws. If you would like to request a refund or credit on a purchase, please contact us.
  2. In case of any dispute or where unable to refund a disputed purchase, you can contact our complaint team at [email protected] and we will try to resolve the issue within 7 (seven) working days.
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